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CX SURVEYS & FEEDBACK

COLLECT BETTER FEEDBACK FOR
YOUR BUSINESS

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CX SURVEYS & FEEDBACK

COLLECT BETTER FEEDBACK FOR YOUR BUSINESS

Enhanced CX surveys and feedback functionality make it easy for you to collect valuable feedback from your clients.

Feedback eMail

Offer the ability for clients to provide feedback via a thank you email. The surveys are responsive and are correlated against service and employees for reporting, incentives, and feedback.

Incentive Program

Provide an incentive program for employees based on their feedback results.

Performance Management

Reward best performers and manage opportunities to improve by capturing feedback at the individual employee level.

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In-Store Survey

As the client is paying for their treatment, provide them with a tablet with their name, treatment and service provider already queued - and ask one simple question - provide a rating of your experience.

Other Delivery Options

Enjoy flexible delivery method options for feedback. These include an email with a template provided or PUSH, SMS or WhatsApp versions.

Reporting

Surveys and feedback received are correlated against location, time, service, and employee. Reporting can be based on best /worse, most improved, best feedback, repeat business and more.

In-Store Survey

As the client is paying for their treatment, provide them with a tablet with their name, treatment and service provider already queued - and ask one simple question - provide a rating of your experience.

Other Delivery Options

Enjoy flexible delivery method options for feedback. These include an email with a template provided or PUSH, SMS or WhatsApp versions.

Reporting

Surveys and feedback received are correlated against location, time, service, and employee. Reporting can be based on best /worse, most improved, best feedback, repeat business and more.

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