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GDPR Compliance

Last update: July 7th, 2020

The EU GDPR Compliance sets out the terms by which ServiceQUIK Pte Ltd ("ServiceQUIK", "us", 'we", "our") complies with the regulation as it applies to ServiceQUIK and its underlying modules (" ") and found on its websites at www.servicequik.com and its applications and databases.

Please read the following adherence to compliance carefully and ensure it is fully understood. Also, please read our Data Privacy Policy which can be found here.

Any questions can be raised by sending an email to our Data Privacy Officer at dpo@servicequik.com or writing to us via our CONTACT US page.

 

What is GDPR?

The General Data Protection Regulation (GDPR) is a new European privacy law enforceable from May 25, 2018. The GDPR will replace the EU Data Protection Directive, also known as Directive 95/46/EC, and is intended to harmonize data protection laws throughout the European Union (EU) by applying a single data protection law that is binding throughout each member state.

The GDPR applies to all organizations established in the EU and to organizations, whether or not established in the EU, that process the personal data of EU data subjects in connection with either the offering of goods or services to data subjects in the EU or the monitoring of behavior that takes place within the EU. Personal data is any information relating to an identified or identifiable natural person.

 

Does ServiceQUIK comply with GDPR?

Yes, ServiceQUIK is compliant with the code of conduct published by CISPE Data Protection Code of Conduct. You can access a copy of Code of Conduct Here

 

How ServiceQUIK Protects Your Data?

When onboarding to ServiceQUIK, we use the country location of your business to determine where yours and your customer's data will be stored. The ServiceQUIK platform uses AWS Cloud infrastructure to run our applications globally. We store data in AWS's facilities located in all major jurisdictions worldwide. For example if our client is in South East Asia, data is stored in either Singapore or Hong Kong. The same for EU member countries, data is stored in the AWS facility in Paris, France.

Your data is stored in Virtual Private Servers of ServiceQUIK within the AWS cloud environment. All your personally identifiable data on our databases are encrypted using AES 256-bit technique.

Your files, such as employee documents, profile images, and company documents are all stored as private and encrypted. Files will be downloadable only via a temporary URL generated by your ServiceQUIK installation based on permissions granted to the logged-in user.

All customer data is stored in at least two different locations with the same level of security as a backup mechanism.

 

Access Control

Your data is not accessible even by ServiceQUIK Pte Ltd or ServiceQUIK employees as all the personal data is encrypted before storage. Data can only be decrypted by a unique key associated with your installation.

 

Data Privacy

We never share your personally identifiable data with a third party.

According to our information security policy, ServiceqUIK Pte Ltd and ServiceQUIK staff are only allowed to access a customer installation when written permission is granted by the customer.

 

Monitoring

All ServiceQUIK installations are monitored continuously for suspicious activity. In case of a security incident, customers will be notified promptly.

 

Who Owns Your Data?

You have the ownership of your data and you have the right to request a copy of all your company data stored in the ServiceQUIK Cloud.

 

Service Termination

You have the right to request the deletion of your data and the termination of the services provided by ServiceQUIK anytime.

 

Third Party Service Providers

We use the services of the following providers. You can check their GDPR readiness via these URLs.

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